Terms of service — Aesir Solar

In short: you pay us £250 + VAT to prepare and submit one G99 Form A1-2 application to your network operator, and to deal with them until they reach a decision. That fee covers the application only. We can't make the network operator say yes.

1. Who we are

These terms are between you and Aesir Limited, trading as Aesir Solar (“we”, “us”). You can reach us at hello@aesirsolar.co.uk.

2. What you're buying

A single connection application service, comprising:

assessing whether your installation falls within the Small Generation Installation procedures of ENA Engineering Recommendation G99 Issue 2;
checking the relevant inverter entries on the ENA register and identifying the current type-test reference;
preparing Form A1-2, together with a single-line diagram and a written description of the G100 export limitation scheme where one is required;
submitting the application to the correct Distribution Network Operator or Independent Distribution Network Operator in your name;
corresponding with that operator until they reach a decision; and
submitting the Form A3-2 commissioning notification after installation, where you tell us the commissioning has taken place.

The fee covers one application for one installation. A materially different system, a second site, or a fresh application after you change the design is a new instruction and a new fee.

3. What we are not

We are not a Distribution Network Operator, and we are not affiliated with or endorsed by the Energy Networks Association. Nothing on this site should be read as an endorsement by any network operator or by the ENA.

These terms cover the connection application only. Where we also carry out the installation, that is a separate contract on separate terms, and paying this fee does not commit you to using us for the installation.

Where you are an installer instructing us, the application is made in your name and under your accreditation, and you remain responsible for the installation and for your duties under the Electricity Safety, Quality and Continuity Regulations 2002.

4. What we need from you

We can only work from what you give us. You agree that the information you provide — including the MPAN, inverter make and model, ratings, phase configuration, storage capacity and export limitation details — is accurate and complete to the best of your knowledge.

If the information turns out to be wrong or incomplete and the application has to be corrected or resubmitted as a result, we'll tell you, and we may charge for the additional work.

5. What we can and can't promise

We will prepare and submit your application with reasonable skill and care, in line with the published requirements of G99 Issue 2 and the receiving operator.

We cannot promise that:

the operator will approve the application;
the operator will respond within any particular period, including their published target of ten working days;
the operator will keep your application on the fast-track route rather than escalating it to a full assessment; or
no connection or reinforcement charges will arise. Any such charges are payable by you to the operator, not to us.

Those decisions belong to the network operator alone.

6. Resubmission

If an application we prepared is returned because of an error or omission on our part, we will correct and resubmit it at no further charge. If it's returned because the information you gave us was wrong, or because you changed the system after submission, the resubmission is chargeable.

7. Price and payment

The fee is £250.00 plus VAT at 20%, being £300.00 in total, payable in advance. Payments use Stripe. Card details are entered on the payment provider’s page, not in this application form. If secure payment cannot be opened, your entries remain on the application page and you can contact us for help.

8. Cancellation and refunds

Set out in full in our refund policy, which forms part of these terms.

9. Our liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability arising out of any application is limited to the fee you paid for it. We are not liable for loss of profit, loss of contracts, or delay costs arising from a network operator's decision or timescale.

If you are buying as a business, these terms are the entire agreement between us, and you confirm you are not relying on any statement not set out in them.

10. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction — except that if you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.

11. Changes

We may update these terms. The version that applies to your application is the one published when you paid.